Wednesday, October 22, 2008. Pathetic, essentially non-extstent customer service! I wish there was enough competition in the marketplace, that I could say I will refuse to do business with CitiMortgage in the future. Thanks to the current credit crisis, there are probably even less lenders now to take my business. The past 3 weeks has been an absolutely nightmare dealing with CitiMortgage customer service.

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I will continue to randomly post updates as we finish up the paperwork and get a few more answers from Citi, but I hope our ups and downs will help guide others who are looking to save there home. Anyhow, while she did not see notes from Underwriting, she did say the account has been assigned to an account overseer named Venyam Hailu 1-301-696-4197 x44197.

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